Great Expressions Dental Centers at 1152 Old Salem Road Southeast in Conyers, Georgia

Customer Reviews about Great Expressions Dental Centers

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  If you look up the word HORRIBLE in the dictionary, you will find the name of this place in the definition! The customer service is poor at best, the periodontist is rude and defensive to any questions PLUS all they want to do is SCAM a "deep cleaning" or "scaling" of your teeth to "save you" from surgery. You are then told on your first follow-up that you MUST come in every three (3) months for a periodontal cleaning, not a regular cleaning that is covered by your dental insurance. If you tell them, as I did, that I only wanted a regular dental cleaning, they deny that request and refuse to comply with your wishes. I've no doubt that if I would have followed their recommended course of action, I would be told the expensive out-of-pocket periodontal cleanings didn't work and now I would need to have the even more expensive surgery. What a racket!!!!!!!!!!!!!!!!!!!!!!!!!
  August 01, 2017

  by Renae Lignugaris
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  This was my first experience with Great Expressions on Salem Rd. Major customer service issue! The front desk staff was friendly with smiles, greetings and answered questions just fine. The Hygienist, Julia, came into my exam room with NO introduction, no smiles , no greeting, just starting looking at the paper work. When I asked what was her name she turned to me like I was the problem and said Julia. This is your profession....why am I asking your name! Honestly speaking, she was very knowledgeable on her skills and offered additional info on problem dental areas. Then I the actually Dentist comes in. She comes in, no greeting, and starts to review my paperwork. Mind you I am a very friendly approachable person. She offers NO NO NO NO customer service at all. No greetings, no smile, no eye contact, no hello, no how are you, no what are your concerns, NOTHING. Now I see where the Hygienist gets it from. So I ask the Dentist (in a joking tone) " you have all my paperwork in front of you. You know my name can I have yours?" She does not turn around, does not make eye contact and states Dr......?????? I cant tell you what she said because she did not turn around, did not take her mask off. Needless to say if you are looking for goo-great customer service, you may want to pick another location.
  December 29, 2016

  by felicia tucker

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About Great Expressions Dental Centers in Conyers